Shipping Policy

At VISBY LLC (“we,” “our,” “us”), we strive to provide our customers with the best service possible. This Shipping Policy outlines how we handle shipping and delivery for orders placed on our website, thevisby.com.

1. Order Processing Time

All orders are processed within 2-3 business days of receiving payment.
Please note that processing time may vary during holidays or promotional periods.
Orders are processed Monday through Friday, excluding holidays. If you place an order on a weekend or holiday, it will be processed on the next business day.

2. Shipping Methods and Costs

We offer a variety of shipping methods to meet the needs of our customers:

Standard Shipping: 5-7 business days
Expedited Shipping: 2-3 business days
International Shipping: Varies based on location (typically 7-15 business days)

Shipping costs are calculated based on the weight of your order and the delivery destination. You will be provided with shipping options and their respective costs during checkout.

3. Free Shipping

We offer free standard shipping on all orders over $50 (within the United States). Free shipping eligibility will be shown at checkout if applicable.

4. Shipping Locations

We currently ship to the United States and international locations. If you are located outside of the United States, please note that shipping times and costs may vary based on the destination country.

Domestic Shipping: We offer shipping within the United States, including Alaska and Hawaii.
International Shipping: Available to most countries, but may be subject to additional shipping fees, customs duties, and taxes. Please be aware that international shipments may be subject to customs inspections, which could delay delivery times.

5. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the status of your order through the carrier’s website.

6. Shipping Delays

While we do our best to ensure timely delivery, please note that shipping delays may occur due to factors beyond our control, such as weather conditions, natural disasters, or issues with the shipping carrier. We are not responsible for any delays caused by these external factors.

7. Address Accuracy

Please ensure that your shipping address is accurate and complete when placing your order. thevisby.com is not responsible for any delays or non-delivery due to incorrect or incomplete address information.

If you notice an error with your shipping address after placing your order, please contact us as soon as possible at Usa@thevisby.com so we can assist you.

8. Lost or Damaged Items

Lost Packages: If your order is marked as delivered but you have not received it, please check with your local carrier or delivery service. If you are unable to resolve the issue, please contact us, and we will assist you in filing a claim with the carrier.
Damaged Items: If your order arrives damaged, please contact us immediately at Usa@thevisby.com with your order number and photos of the damaged product. We will work with you to resolve the issue as quickly as possible.

9. Customs Duties and Taxes (International Orders)

For international orders, please be aware that customs duties, taxes, and import fees may apply depending on the destination country. These fees are the responsibility of the customer and are not included in the shipping costs calculated at checkout.

Please check with your local customs office for any additional charges that may apply to your order.

10. Returns and Exchanges

If you need to return or exchange an item, please refer to our Return Policy for further instructions. Note that customers are responsible for shipping costs on returns unless the return is due to a defective or incorrect item.

11. Contact Us

If you have any questions or concerns about our Shipping Policy, please feel free to reach out to us:

Email: Usa@thevisby.com
Phone: +919081162364
Mailing Address:
VISBY LLC
30 N Gould St #34921, Sheridan, WY 82801, USA