Refunds & Returns

At VISBY LLC, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 15-day return policy for eligible products. Please read the following terms and conditions regarding returns and refunds.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • The product must be returned within 15 days from the date of delivery.

  • The item must be in its original condition, unused, and in the original packaging with all tags still attached (if applicable).

  • The product must not be marked as "final sale" or "non-returnable."

Certain products may be ineligible for returns, including but not limited to:

  • Perishable goods or items that are custom-made or personalized.

  • Gift cards or downloadable software products.

  • Products marked as non-returnable or final sale at the time of purchase.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at Usa@thevisby.com within 15 days of receiving your order. Provide your order number, details about the product you wish to return, and the reason for the return.

  2. Return Authorization: Once your return is approved, we will send you a Return Merchandise Authorization (RMA) number and instructions on how to return your item.

  3. Return Shipping: You are responsible for the return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service for returns to ensure the item reaches us.

3. Refunds

Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

  • Shipping costs are non-refundable unless the return is due to our error (e.g., incorrect or defective items).

  • If you received a promotional discount or free shipping, and the return reduces the total value of your order below the required amount for the promotion, the discount may be adjusted accordingly.

4. Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the replacement item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will work with you to resolve the issue by offering a replacement, repair, or refund, depending on the circumstances. Please provide photos of the damage or defect when contacting us.

6. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards.

  • Downloadable software products.

  • Custom-made or personalized items.

  • Items that have been used, worn, or altered.

7. Late or Missing Refunds

If you have not received a refund after 10 business days, please check with your bank or credit card provider, as there may be delays in processing refunds. If you’ve done this and still have not received your refund, please contact us at Usa@thevisby.com.

8. Contact Us

If you have any questions about our Refunds & Returns policy or need assistance, please contact us at:

  • Email: Usa@thevisby.com

  • Phone: +919081162364

  • Mailing Address:
    VISBY LLC
    30 N Gould St #34921, Sheridan, WY 82801, USA